FOR STUDENTS JOINING OUR SWISS HIGHER DIPLOMA COURSE IN CHIANG MAI, THAILAND:
- The course is short and intensive. No need to wait for years of studies before starting life and making an income.
- The course is rewarded with a Swiss Higher Diploma certification which is recognized worldwide
- With our training and the Diploma you will receive, you will be able to have a large choice of employers and Find a job anywhere you dreamed of, anywhere on the planet, within a flash.
- The knowledge and skills FBSTI will provide will allow you to access rapid rise and fast promotion.
This will mean, a higher salary. - The attitude and the behavior FBSTI will teach you will give you the possibility to get more tips from customers which in some places can become outrageous.
- For those thinking of their venture and becoming independent with their establishment, our Diploma course will supply students with all the tools to be successful in their new enterprise
FBSTI is the key for the world, the key for success
FOR STUDENTS JOINING OUR MASTERCLASS:
(Whether they are active professionals or students)
– New or additional knowledge and skills in international and luxury standard of service
– Participants will become better professionals, uplifting their own personal standards, get up-selling skills, or be ready for a new career
– Additional famous and recognized Swiss certification on their resume at an affordable price
– International career opportunities, better employment (The restaurant is one of the rare industries that offer easy and large possibilities to travel the world)
– Higher consideration from employers, access to better jobs, and potential promotion
– Better tips, higher income,
– FBSTI brings to the students another point of view on the industry, different or confirming information already given in their schools.
FOR EMPLOYERS:
Being able to produce the goods and the services desired and expected by customers, in an increasingly demanding environment, would be a mark of recognition and recommendation.
At FBSTI it is our main target that all people prepared by our team will know exactly the goals and the objectives of their company, will be properly trained and qualified to do the job, and will be involved in their personal development and the development of the company they work for.
With our ability to provide customized services tailored to your needs and your budget, you will receive an incomparable and unique product that will have a great effect on the daily running of your establishment.
If companies, present and future actors of the industry, forget that customer comes for more than just the product that is offered, then they will lose.
Hospitality is a fast-paced industry, constantly evolving. The best way to beat competitors is to ensure students and employees can perform and maintain exceptionally high levels of professionalism in their jobs.
The new concept of leisure civilization and the continued growth of the sector have driven demand for qualified personnel who can take up positions and generate revenues with minimum training.
Our high-quality educational training program provides the knowledge and skills necessary to meet industry expectations in this regard.
The high standard rules of international service which were created for obvious and important reasons are nowadays too often flouted or even totally ignored
Most people think that serving a guest seems to be something that everybody can do, but they are wrong!
Customer service is an art, with hundreds of gestures, rules, details, attitudes, and decisions, (without losing the importance of an adapted and personalized interaction expected by any customers). It might be imperceptible but it will have always a great consequence on the experience and the pleasure of the customers.
A lot of professionals have lost the reasons and the meaning of it.
“ No matter how good is your food, how beautiful is your place, no matter how much you spend in your advertising, if the service is not right, if the way you deliver your product is not up to the standard expected by your customer, then you will lose.”
FBSTI provides short, professional, and captivating Masterclasses all over the world in which you can send your employees.
FBSTI Masterclasses will put your employees on the right track for your business development.
Trained employees will bring more satisfaction and better loyalty to your company, from your employees themselves and also from your customers.
An ever-changing team is very expensive. To separate an employee is expensive but it is more expensive to hire someone to replace the person. In addition, these movements disrupt and discredit the company toward its customers.
Train your employees today for them to become your managers of tomorrow. A company that trains its employees is a company that evolves.
Training helps to develop the necessary personal skills to complete technical tasks, helps to facilitate communication between the teams and services, and helps to reduce stress.
Less stressed employees will reduce conflicts, sick days, and absenteeism and therefore reduce turnover.
Training is critical and has many advantages. It increases profitability, brings strategic benefits, and it is an incredible booster for your success.
It is vital to enhance the “human capital” of your structure.
Why ask external trainers to train your employees?
External training brings fresh, new knowledge from other sectors, trades, and environments. External training will have a better impact on your employees who are already too familiar with your internal trainers so less receptive to new information and change.
Companies that train and prepare their employees to evolve, and embrace changes, will be far ahead of their competitors.
Your employees are your greatest asset, without them your structure will fail and without recognition, she will die.
With our Masterclass you will:
- Develop staff who will be more motivated, more efficient, more competitive, more flexible, more concerned, with a better response to changes, ready to go the “extra mile” and with pride in their work.
- Standardize F&B operations and improve the quality of the service in your establishments.
- Reduce turnover and absenteeism with a better work environment.
- Increase profits by improving guests’ satisfaction by exceeding their expectations and upselling your product.
Your staff completing the course will be more efficient while they are performing their tasks, and work faster as a whole team. They will be more motivated, and competitive among themselves which will improve the guest experience. Your staff will be more flexible and willing to work according to your schedule, and you will have fewer staff turnover to worry about. The customers you entertain will be positively delighted with the service they receive. Our courses will improve your customer loyalty while saving the company on expenses and saving money wasted in a daily operation riddled with staff misconduct.
Front-of-the-house employees, motivated, with the right attitude and perfect behavior, engaged in their personal development and the development of the company will financially benefit a lot to your organization.
Customers’ return:
A satisfied customer is a customer who returns and comes more often (Increasing income)
A satisfied customer is a customer who talks about your establishment and spreads good words about your place.
- Better company image
- Generate new customers (Increase your income)
- Reduce costs on advertising (Saving on marketing and publicity).
Employees aware of good selling skills, with better marketing communication and driving sales, customers will consume more, average bill will raised. (Higher income)
Employees’ return:
Better training means less training (Saving on future training)
Doing training shows your employees you care about them and their development means staff are more involved, more concerned and less staff turnover (saving on recruiting and on training new staff)
Time management, less work for head of department and managers (Saving on operational efficiency)
Better employees, more efficient, who will produce more with less time consumption (Saving on the number of employees and salaries)
Operational return:
Better involvement and more focus will reduce daily wastage (saving on product and equipment loss)
Less breakage (saving on replacement)
Better use of the equipment (saving on maintenance)
Knowledge transfer (Saving of training needs)
Less chance of accidents, and better safety practices (Saving on absenteeism and financial penalties due to errors made by employees)
Employees will have a more positive attitude towards profit orientation and will be more involved with the organizational goals (more profits and less loss)
Benefits for employees:
A customer impressed by the service and by the outstanding attitude of the staff will leave more tips and more often
Improved attitude, morale, and confidence
More efficient and effective
More concerned and involved
More flexibility, less absenteeism
Improved teamwork, working environment, and internal relationship
Increased safety reduced accidents
Employees more passionate, and smiling, with better motivation
Better job knowledge and skill, better quality of work provided….
After completion of the conference, the participant will be able to increase his/her average daily financial takes. Even if they improve their sales daily by just a coffee, a drink, a bottle of wine, or a dessert Your company will get a return on the conference investment within a few weeks or in the worst-case in a few months. AND THIS IS A MINIMUM!
RETURN ON TRAINING INVESTMENT
“ WITHIN A FEW WEEKS! “